Communication POLICY

Last Updated: 03/24/2026

Purpose

To establish clear guidelines for communication between patients and Your Glow Cove Med Spa to ensure safe, appropriate, and secure interactions.

Methods of Communication

The Practice may communicate with patients via:

  • Phone calls

  • Text messages

  • Email

These communications may include:

  • Appointment scheduling and reminders

  • Follow-up instructions

  • General information related to care

Non-Secure Communication

Patients understand that:

  • Email and text messaging are not always secure

  • There is a risk that information may be accessed by unauthorized individuals

  • By choosing these methods, patients accept these risks

Appropriate Use

Communication through phone, text, or email should be used for:

  • Non-urgent matters only

  • General questions or follow-up

Emergencies

Patients should NOT use text, email, or voicemail for urgent or emergency situations.

 In case of emergency:

  • Call 911

  • Go to the nearest emergency room

Response Time

  • Messages will be responded to during business hours

  • Response times may vary but are typically within 24–48 hours

Patient Responsibility

Patients are responsible for:

  • Providing accurate contact information

  • Notifying the Practice of any changes

  • Checking messages in a timely manner

Updates to Policy

This policy may be updated at any time and will be available upon request or on the Practice’s website.

Effective Date

This notice is effective as of: 05/05/2025