Financial POLICY

Last Updated: 03/24/2026

I. PURPOSE

To establish clear financial expectations regarding services, payments, cancellations, and refunds to ensure transparency and consistency for all patients.

II. PAYMENT POLICY

  • Payment is due at the time of service, unless otherwise specified

  • A valid payment method must be kept on file

  • Accepted payment methods include:

    • Cash

    • Credit/debit cards

    • Approved electronic payment platforms

III. DEPOSITS

  • A non-refundable deposit may be required to secure appointments

  • Deposits will be applied toward the total cost of the service

  • Failure to follow cancellation policy may result in forfeiture of deposit

IV. CANCELLATION & NO-SHOW POLICY

  • A minimum of 24 hours’ notice is required to cancel or reschedule an appointment

  • Late cancellations or missed appointments may result in:

    • Loss of deposit

    • Additional fee charged to card on file

V. LATE ARRIVALS

  • Patients arriving late may have their appointment shortened or rescheduled

  • Full service fees may still apply

VI. SERVICE PACKAGES & PROMOTIONS

  • All packages and promotional services must be used within the specified timeframe

  • Packages are non-transferable and non-refundable

  • Unused services will not be refunded

VII. REFUND POLICY

A. SERVICES

  • All services rendered are non-refundable

  • Results may vary and are not guaranteed

B. PRODUCTS (IF APPLICABLE)

  • Unopened products may be eligible for exchange or store credit within a specified timeframe

  • Opened or used products are non-refundable

C. PREPAID SERVICES

  • Prepaid treatments, packages, and promotional purchases are non-refundable

  • Store credit may be issued at provider discretion

VIII. CHARGEBACKS & PAYMENT DISPUTES

  • Patients agree not to initiate chargebacks without first contacting the office

  • Any disputes must be addressed directly with the practice

  • Fraudulent chargebacks may result in:

    • Denial of future services

    • Collection actions if applicable

IX. FINANCIAL RESPONSIBILITY

  • Patients are responsible for:

    • Understanding the cost of services prior to treatment

    • Providing accurate billing information

    • Ensuring sufficient funds are available

X. PRICING DISCLOSURE

  • Pricing is provided prior to treatment

  • Prices are subject to change at any time without notice

  • Promotions are time-limited and subject to terms

XI. RIGHT TO REFUSE SERVICE

Your Glow Cove Med Spa reserves the right to refuse service for:

  • Non-compliance with policies

  • Inappropriate behavior

  • Safety concerns

XII. ACKNOWLEDGMENT

By receiving services, patients acknowledge that they have read, understand, and agree to this Financial Policy.

Effective Date

This notice is effective as of: 05/05/2025

We may change our policies and this notice at any time. Updated versions will be available at our location and upon request.