PAtient Rights & Responsibilities Statement

Last Updated: 03/24/2026

I. PURPOSE

To inform patients of their rights and responsibilities while receiving care and services at Your Glow Cove Med Spa, in accordance with applicable New York State public health standards and professional practice guidelines.

II. PATIENT RIGHTS

As a patient, you have the right to:

1. Respectful and Non-Discriminatory Care

  • Receive care in a safe, respectful, and professional environment

  • Be treated without discrimination based on race, ethnicity, gender, religion, sexual orientation, or ability

2. Informed Consent

  • Receive clear explanations of:

    • Your treatment options

    • Risks and benefits

    • Alternatives

  • Ask questions and have them answered

  • Refuse or discontinue treatment at any time

3. Privacy and Confidentiality

  • Have your personal and medical information protected in accordance with HIPAA

  • Receive care in a setting that maintains your privacy

4. Access to Information

  • Access and obtain copies of your medical records

  • Request corrections to your records

  • Be informed of your treatment plan and progress

5. Participation in Care

  • Participate in decisions regarding your care

  • Be informed of expected outcomes and follow-up care

6. Safe Care

  • Receive care that meets accepted standards of practice

  • Be treated in a clean and safe environment

7. Communication

  • Receive clear instructions before and after treatment

  • Be informed of any delays, changes, or unexpected outcomes

8. Financial Transparency

  • Be informed of the cost of services prior to treatment

  • Receive clear information about payment policies

9. Right to Voice Concerns

  • Express concerns or complaints regarding care or services

  • Have concerns addressed in a timely and respectful manner

  • File a complaint without fear of retaliation

III. PATIENT RESPONSIBILITIES

As a patient, you are responsible for:

1. Providing Accurate Information

  • Providing complete and accurate medical history

  • Informing your provider of:

    • Medications

    • Allergies

    • Medical conditions

    • Changes in health status

2. Following Instructions

  • Following all pre- and post-treatment instructions

  • Adhering to recommended care plans

3. Communication

  • Asking questions if you do not understand instructions

  • Reporting any complications or concerns promptly

4. Respectful Behavior

  • Treating staff and the facility with respect

  • Maintaining appropriate conduct during visits

5. Financial Responsibility

  • Paying for services as agreed

  • Understanding pricing and policies prior to treatment

6. Appointment Compliance

  • Arriving on time for appointments

  • Providing appropriate notice for cancellations or rescheduling

7. Personal Accountability

  • Understanding that results may vary

  • Following realistic expectations for aesthetic outcomes

IV. COMPLAINTS & CONTACT INFORMATION

If you have concerns regarding your care, please contact:

Your Glow Cove Med Spa
 708 Glen Cove Ave, STE 208
Glen Head, NY 11545
📞 (516) 895-0110

Patients may also file complaints with the appropriate regulatory authorities if concerns are not resolved.


Effective Date

This notice is effective as of: 05/05/2025

We may change our policies and this notice at any time. Updated versions will be available at our location and upon request.